What is Tranquility Online?
Tranquility is an online platform that uses the gold standard approach to helping people with anxiety called Cognitive Behavioural Therapy (CBT). Our platform is designed by experts and our service includes your very own coach to help you stay motivated and on track.
Tranquility guides you through educational modules and helpful activities that will allow you to learn more about your anxiety, how CBT works, and teach you how to change your anxious thoughts.
What is Cognitive Behavioural Therapy (CBT)?
Cognitive Behavioural Therapy (CBT) is a short-term, goal-oriented method proven by decades of clinical research to help people with their anxiety.
The “Cognitive” in CBT refers to your thoughts. CBT helps you reshape your negative thinking into more balanced thinking by helping you identify and challenge your automatic negative thoughts.
The “Behavioural” in CBT refers to how you are behaving, or how you choose to react to certain situations. CBT helps you gain the confidence you need to approach situations that make you anxious or that you typically avoid.
Why did Tranquility Online choose CBT?
At Tranquility, we believe in using evidence-based approaches to help our clients with their anxiety.
CBT has withstood decades of rigorous scientific research, and the studies show that it is one of the most effective treatments for anxiety. It is also an effective treatment for other problems such as: depression, chronic pain, eating disorders, anger issues, addiction and low self-esteem.
Lastly, CBT has shown to be just as effective online as person-to-person CBT (link).
Is Tranquility Online for everyone?
Tranquility Online is not necessarily appropriate for everyone.
Tranquility is not a crisis service. If you are in crisis, or this is an emergency, please phone ‘911’ or visit your nearest hospital emergency room.
How long will I have to use Tranquility?
Tranquility’s anxiety program has 9 modules, with each module taking approximately 30-45 minutes to complete. We recommend spending at least a week in-between modules to reflect on the material and complete the associated activities that are presented in each session. Tranquility has been designed so that each client can complete the program at their own pace.
How do I access Tranquility’s modules & exercises?
For the best experience, we suggest completing the educational modules on a desktop, laptop or tablet, as it will be most convenient to take in the information on a larger screen. With regards to the exercises, our mobile experience is optimized so that you can access our tools through your phone’s browser as well as desktop.
What are the qualifications of my coach?
Many of our paraprofessional coaches have an undergraduate degree in the field of psychology or other related field and/or have already had experience in a helping role. Before working with clients, our coaches receive extensive training in motivational interviewing and cognitive behavioural techniques specific to our program. This training occurs through our internal Coach Training Protocol developed by our Senior Clinical Directors, who are PhD Clinical Psychologists. Coaches are also continuously supported by our Clinical Directors, which includes monitoring and additional training as needed.
Is my coach a therapist?
Tranquility’s coaches are not registered health professionals or therapists. Tranquility’s coaches are empathetic listeners who are trained specifically to answer your questions and help you stay motivated in achieving your goals.
With Tranquility, it's our self-led internet-based Cognitive Behavioural Therapy program that teaches the client the skills, and our coaches are there to support and guide them through the program.
How do I interact with my coach?
Your coach is available through several modes of communication including: webcam, phone, email and/or in-app messaging. You will have the opportunity to book one 30-minute phone or webcam appointment with your coach each week.
How secure is my data?
Securing your data is our number one priority.
Your password is encrypted one-way so only you will know its value. Data is secured in transit (between your browser and our servers) using HTTPS, which creates a secure connection from your browser to our servers. Additionally, we protect our data while it is stored in our databases by using AES-256 encryption on the servers that host our databases. This practice is called encrypting data at rest and is used as an additional layer of protection for our databases by restricting unauthorized access to the storage of the database residing on our servers.
For more information, please see our Privacy Policy.
How much does Tranquility cost?
See our pricing page here.
What if I no longer want to use Tranquility?
You can cancel your account at any time.
What if I’m not satisfied with Tranquility?
Tranquility’s team is dedicated to keep our clients satisfied. With that said, if at any point you are not satisfied with our program, you can cancel your subscription and request that we reimburse your last monthly payment.